FlyerTalk Forums - View Single Post - 100% Hampton Guarantee - YA NO!! Customer Service says sorry too bad
Old Oct 15, 2016, 4:07 pm
  #23  
RogerD408
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Originally Posted by loomis
I agree with what Baze said in the previous post. OP DID admit that it was his mistake:

Sure, fair statement, I am a non smoker and most hotels are non smoking so i automatically assume that the system would always choose non smoking. So did i make a mistake? i checked my reservations and it stated smoking, did i notice this, no as i always stay in non smoking rooms in non smoking hotels.

So after my rant, i guess the big finger is pointing at me!
But we don't know what the OP looked at to see what was booked. As I've stated, the property can change the online booking and the op would never know it. The email sent at time of booking should be the ONLY thing counted upon to be accurate as to what was booked.

If the OP wishes to drop it with the belief he messed up, that's his option.
RogerD408 is offline