FlyerTalk Forums - View Single Post - 100% Hampton Guarantee - YA NO!! Customer Service says sorry too bad
Old Oct 15, 2016, 12:14 pm
  #22  
loomis
 
Join Date: Jun 2001
Location: West Michigan
Programs: DL, UA, AA, B6, BA (airline status-free leisure traveler), Hilton Diamond
Posts: 1,963
Originally Posted by RogerD408
But we don't know that...

If op is merely looking online at the reservation details, it may very well be that a change was made to put him into a smoking room. IF the email confirmation says he booked a smoking room, THEN it was his fault. Several have asked for clarification, but none made.
I agree with what Baze said in the previous post. OP DID admit that it was his mistake:

Sure, fair statement, I am a non smoker and most hotels are non smoking so i automatically assume that the system would always choose non smoking. So did i make a mistake? i checked my reservations and it stated smoking, did i notice this, no as i always stay in non smoking rooms in non smoking hotels.

So after my rant, i guess the big finger is pointing at me!
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