Originally Posted by
loomis
It is good of the OP to admit that it was his/her own mistake. Now the OP should go back and change the deceptive title of this post, since it appears that Hilton exceeded anything that should have been done for him/her by giving an unwarranted 100% satisfaction guarantee refund!!
But we don't know that...
If op is merely looking online at the reservation details, it may very well be that a change was made to put him into a smoking room. IF the email confirmation says he booked a smoking room, THEN it was his fault. Several have asked for clarification, but none made.