Originally Posted by
shorthauldad
What does this statement actually mean?
Is it the moment when the check-in agent says "We have your HHons # in our system, I see you are HH Diamond, thank you for your loyalty"?
If so, it's meaningless and I think they should ditch it.
What I meant was, some properties arrange some small complimentary extras like chocolates, fruit, basket, small wine bottle etc etc.