Introduction On arrival, we were warmly welcomed by the front desk associate.We handed over our passports, which were returned to us around one hour later (the front desk associate explained to us that local regulations required the hotel to make and keep a copy of every page in our passports).There were two complimentary drinks vouchers (free glass of house wine or beer in the Karin restaurant) in the key card packet. Room We were allocated a corner twin room on the sixth floor.There was a welcome letter and gift (4 green apples and 2 bottles of Valser sparkling water) on the desk. There were also 4 complimentary bottles of still water.Interestingly, the Diamond member welcome letter mentioned in the list of member benefits the possibility of a room upgrade (‘subject to availability’). The hotel’s policy of upgrading Diamond members goes beyond the published benefits of the Hilton Garden Inn brand, and is a sign of the hotel’s generosity and excellent service in recognising the loyalty of members. In my case, I booked and received and standard twin room (2 Twin Bed Evolution Room) as there was one room category for twin rooms (and I preferred a room with two separate beds, as I was sharing the room with a friend).In order to connect to the wifi, it was necessary to enter a mobile number and receive an access code by SMS. Wifi speed was ok, but not particularly fast (see my post in this threadAs I mentioned in this thread, it was possible to open the windows in the room.Room service is available from 5 to 11pm. Breakfast The breakfast buffet is available in the Karin restaurant on the ground floor from 6 to 10am (weekdays) and from 7 to 11am (weekends).The buffet consisted of both cooked and continental breakfast options (including fried noodles and rice). Although the buffet range was a bit limited, it was possible to order a number of dishes: eggs (omelette/fried/scrambled/poached/boiled), French toast, pancakes and waffles.The restaurant staff were friendly and proactive in taking orders/collecting used plates.If you are not a Diamond/Gold member (with complimentary breakfast selected as your ‘My Way’ preference) or if breakfast is not included in your room rate, it is available at a price of 630 RUB per person. Facilities There is a gym (open 24/7) on the 3rd floor, a self-service laundry room on the fourth floor (free of charge, with washing powder available as well) and a Turkish hammam. Location The hotel is not located in the city centre. It takes around 15-20 mins by car/tram (6 km) to get to Gorodskaya Esplanada in the city centre, and around 10 mins by car (4 km) to the main railway station (Perm-2). Overall Diamond membership recognition was good and service was excellent. The front desk and restaurant staff were always very friendly and happy to help.We enjoyed our stay at Hilton Garden Inn Perm and I would recommend this hotel.