seacarl

Has T->XN Gone Away or Did I get a bad CSR?

I just called to book daughter's XMAS flight. The flight I wanted was T3, which the CSR confirmed. However she said that there has been a change in procedure and they are no longer converting T into X/XN for GS members.

She didn't seem particularly efficient or capable, so maybe she wasn't a real GS agent. Though she made it sound like they have had a bunch of system changes which she is learning.

Has anyone heard that this benefit is gone? It would be nice if they would communicate when they take things away, maybe give us a heads up as I could have booked this earlier.

Or is it HUCA?