FlyerTalk Forums - View Single Post - Accorhotels.com website problems [Master Thread]
Old Oct 2, 2016 | 7:55 am
  #462  
yorkboy24
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15 Years on Site
 
Join Date: Mar 2011
Programs: Marriott Lifetime Platinum, Cathay Gold, Krisflyer Silver, Virgin Gold, Volare Premium
Posts: 1,434
Does anyone else find that quite often when searching for hotels on the App, it just freezes while searching and never actually loads the list of hotels at the location you search for and sometimes it just crashes but most of the time you need to reset the App. It gets rather annoying after 5 or 6 times with no success.

Also, I find that it would have been better to have '2 adults' as the default booking setting. Logic suggests that if you're booking for 1, it's not a problem if you book for 2 (if you forget to change it) as the vast majority of hotels charge the same price for 2. But if you are booking for 2 and accidentally forget to change it from 1 adult to 2, then turn up at the hotel and they then charge you extra as they say you booked for 1 only. I think this has happened before but once again no thought has gone into this.

Also, why isn't there Accor Plus room redemption on the App?

One welcome thing is the ability to change the currency - it got rather annoying to get rates in GBP when I registered my account in Hong Kong. But now it seems to remain in HKD which is great - better late than never.

Anyway, much better than a few years ago but there are still improvements to be made.
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