FlyerTalk Forums - View Single Post - Is National's Twitter rep always this useless? Boilerplate response to serious issue.
Old Sep 28, 2016 | 6:45 am
  #15  
cblaisd
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Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
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Originally Posted by qs933
...just the Emerald Club hang-tag inside the car that mentioned that the car was rented under a master rental agreement.
Interesting. There was no hang-tag either.

Originally Posted by newfbc
If you have the app on a smart phone, it will show the car assigned to you.
My app did not show the car.

Originally Posted by bkgoodness
...However, if there is ever a case where you are stopped by the police, they will just ask you to call National and have someone confirm your rental. I had to do this once when I had my car towed and all I was required to do was show them my executive elite membership card and to call national.
Again, interesting indeed.... Given the IT shown by National ("Our computer is always down on Sunday night" and no assigned car in the app), I wouldn't want to depend on being able to successfully call and get proof. And I don't carry my National card with me.

Appreciate the education. If indeed this is SOP for National then I have to say I like Hertz, et al, better where I have a contract in-hand before leaving the station.

Maybe I'm being overly paranoid, but....
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