Originally Posted by
seawolf
I would guess it is a programming bug on JL side. Only cost effective way to compel them to legally comply with US law on these taxes is to take them to small claims. Definitely not worth the hassle IMO.
Or you can try to ask agent to transfer you to their tariff/rates department. Hopefully the folks there are more knowledgeable and can override the system calculated taxes.
Could I try disputing the charge on my credit card as being overcharged? If they try to defend the dispute, that might get the attention of their billing dept.
Also, I'm realizing how that this is more widespread than previously thought- I made a dummy booking on Iberia and they are improperly collecting the Passenger Facility Charge on an award booking for a simple roundtrip NYC-Boston itinerary (see below). I think FlyingBlue does it too...
