Originally Posted by
helosc
Time to report the missing points, I think.
In my experience, if points don't post within a week they are not going to post at all.
Last time I emailed Hhonors about missing points they asked me to wait two weeks after the stay to contact them. The points of course didn't show up and I had to contact them again. But you have reached the two weeks.
Email Hhonors and attach pictures/screenshots of your bill.
The Hilton website actually already has the bill in PDF form. That's why this puzzles me. Would it be better to submit the "missing stay" form, or call the Diamond line? I looked at the missing stay form and it asks for method of payment. This is tricky for me because this stay was paid for by the insurance company via a booking agency. However, we had a stay booked by the same agency immediately before this that earned full points.