Originally Posted by
Starwood Lurker IV
Hi johnep1,
Please feel free to email us at the below address so we may assist you.
All the best,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Thanks Alice. Can you just escalate without me (as I was able to book the night I wanted after calling out the hotel)? All the facts are in this thread, including the current stance of SPG that it's okay for hotels to just add breakfast to a room type in order to not have to offer it as an award. I have screenshots if you'd like, but you can also just look at most days in the winter and see that this hotel is playing games.