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Properties playing fast and loose with award availability (ITC Jaipur)

Properties playing fast and loose with award availability (ITC Jaipur)

 
Old May 11, 16, 6:11 am
  #1  
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Properties playing fast and loose with award availability (ITC Jaipur)

I've stayed at this property a few times and, though I've had a few issues (with this and many other SPG properties in India), I continue to return because it is a nice property in a good location. However, I'm trying to get an award room and it looks like the hotel is taking rooms out of the award inventory bucket by just adding breakfast to the room rate. So then they say they don't have any rooms available without breakfast, so no awards possible.

Has anyone else noticed this? Any way around it?
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Old May 11, 16, 7:10 am
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Do you have any specific date examples ? The award availability calendar has only a couple of days in the next 3 months where there's no availability.
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Old May 11, 16, 7:43 am
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Both the ITC Rajputana, and the Meridien Jaipur do this consistently. At the Meridien sometimes only 1 day out of a whole month is available. Really infuriating.
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Old May 11, 16, 1:13 pm
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Originally Posted by Oxon Flyer View Post
Do you have any specific date examples ? The award availability calendar has only a couple of days in the next 3 months where there's no availability.
Sunday, November 13.

I would like a one-night award stay. The room is available (the hotel calls all rooms executive), but the hotel added breakfast to make it not available in the specific room type that awards are pulled from.

I find this more and more with SPG hotels in India and it's pissing me off. I used to be a 100 night SPG member but now I squeak by at 25 stays / 30 nights since I live in India and Hyatt / anywhere else is far better. SPG just doesn't care.

Looking at the next few months is also a bit misleading as demand is non-existent from now until September / October (summer and monsoon here). The hotels play games once real demand starts in October.
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Old May 11, 16, 1:42 pm
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Originally Posted by johnep1 View Post
Sunday, November 13.

I would like a one-night award stay. The room is available (the hotel calls all rooms executive), but the hotel added breakfast to make it not available in the specific room type that awards are pulled from.

I find this more and more with SPG hotels in India and it's pissing me off. I used to be a 100 night SPG member but now I squeak by at 25 stays / 30 nights since I live in India and Hyatt / anywhere else is far better. SPG just doesn't care.

Looking at the next few months is also a bit misleading as demand is non-existent from now until September / October (summer and monsoon here). The hotels play games once real demand starts in October.
Actually, there are three executive room types sold at this property. Two of them include breakfast, so they are not on the Free Night Award rate plan because breakfast is not inclusive on Free Night Awards. And, on the 13th of November, the executive room type that does not include breakfast is sold out.

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Old May 11, 16, 1:57 pm
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Thumbs down

Actually, there are three executive room types sold at this property. Two of them include breakfast, so they are not on the Free Night Award rate plan because breakfast is not inclusive on Free Night Awards. And, on the 13th of November, the executive room type that does not include breakfast is sold out.
Seems to me a pretty bad excuse. Roomtypes are Roomtypes and should not be mixed with rate plans. Each room type can have multiple plans, like Prepaid or with and without breakfast, or packages including half board etc. But allowing the hotel to limit inventory be creating fake roomtypes (like room with breakfast) is just not okay.
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Old May 12, 16, 12:03 am
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Originally Posted by thomasito View Post
Seems to me a pretty bad excuse. Roomtypes are Roomtypes and should not be mixed with rate plans. Each room type can have multiple plans, like Prepaid or with and without breakfast, or packages including half board etc. But allowing the hotel to limit inventory be creating fake roomtypes (like room with breakfast) is just not okay.
Exactly, and I'm surprised that SPG supports this hotel behavior.

The standard room is available. Full stop.
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Old May 12, 16, 3:31 am
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Originally Posted by johnep1 View Post
I find this more and more with SPG hotels in India and it's pissing me off.
i've noticed bad award availability at this hotel for a while now & its one of the main reasons why i don't stay here anymore....

which other hotels in india are you having a problem with????this property is the only place where i have noticed this....
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Old May 12, 16, 3:44 am
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Not to be giving any excuse on behalf of the offending properties, but hotels in the Hyatt chain do this too. It is not a problem unique to SPG.

If I must choose between the current reality of (i) IHG's policy of allowing properties to restrict the number of rooms on award even when the standard rooms are available, and (ii) Hyatt and SPG where any standard room is up for grabs for award but a small number of properties don't play ball, the latter seems to be the lesser of two evils.
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Old May 12, 16, 3:54 am
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Originally Posted by stargold View Post
Not to be giving any excuse on behalf of the offending properties, but hotels in the Hyatt chain do this too. It is not a problem unique to SPG.

If I must choose between the current reality of (i) IHG's policy of allowing properties to restrict the number of rooms on award even when the standard rooms are available, and (ii) Hyatt and SPG where any standard room is up for grabs for award but a small number of properties don't play ball, the latter seems to be the lesser of two evils.
I have not been hit by this at Hyatt hotels in India. I have been repeatedly hit by this at SPG hotels in North India. Speaking of times of the year when leisure stays in SPG hotels in India would make sense for me. [May is not my idea of fun in Rajasthan. November would be more likely fitting to my award night interests.] In other words, for me this is way more of an issue with SPG hotels in India than with Hyatt hotels in India.
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Old May 12, 16, 4:02 am
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Originally Posted by GUWonder View Post
I have not been hit by this at Hyatt hotels in India. I have been repeatedly hit by this at SPG hotels in North India. Speaking of times of the year when leisure stays in SPG hotels in India would make sense for me. [May is not my idea of fun in Rajasthan. November would be more likely fitting to my award night interests.] In other words, for me this is way more of an issue with SPG hotels in India than with Hyatt hotels in India.
My comments were not restricted to India, as the principle is obviously applicable worldwide, not just to a particular country.
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Old May 12, 16, 7:32 am
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Originally Posted by Starwood Lurker View Post
Actually, there are three executive room types sold at this property.
Can you describe what makes the two other exec room types different from the eligible type (other than breakfast)?
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Old May 12, 16, 8:12 am
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Originally Posted by stargold View Post
My comments were not restricted to India, as the principle is obviously applicable worldwide, not just to a particular country.
Sure, but most people seem to redeem points for travel within/to/from the country in which they are resident -- which in this case means India matters more than what happens in some market far removed from India.
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Old May 12, 16, 9:59 am
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I stayed in this hotel (ITC Rajputana Jaipur) in February and experienced the same thing and it's frustrating. I called SPG and told them the only difference is breakfast even though the exact same room type is available. They said no award is available because the room rate includes breakfast and therefore no points is available (you can't supplement the breakfast with points). For the whole month of February/March, I believe only 2-3 nights were available for award redemption.
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Old Sep 21, 16, 2:46 am
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Ended up booking an alternate property for the night I needed. Now I need another night for the prior week and the hotel is playing the same games. I sent the hotel an email and no response. SPG doesn't care either.

Very frustrating. Is there anyway to escalate to someone at SPG who might care, as this seems to be completely contrary to the SPG program? Adding breakfast to a standard room does not make that standard room unavailable.
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