FlyerTalk Forums - View Single Post - Cathay Pacific Website

Sep 17, 2016 | 7:33 pm

#105

sxc

FlyerTalk Evangelist

Join Date: Dec 2004

Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob

Posts: 10,797

Quote:

Originally Posted by LandMiler

I faced the same error screen as #93.
Mobile App works for me too.

Checking-in via mobile app, I had no chance to put my FFP number on my record.
I had put them when I reserved seats in advance but now my record lost my FFP number.
I try to add it online they just return error as follows.

Unfortunately we were unable to record your Frequent Flyer number in your check in record. Please use the Add/Update Frequent Flyer function, or present your membership card at the Airport check In counter.

I used Add/Update Frequent Flyer function

I'm afraid I'm treated as non-elite flyer... I have OW Sapphire!

Edit: I confirmed my mobile BP shows I have no tier.

Does the mobile boarding pass on the back show you have access to the lounge?

I found that sometimes my tier doesn't show but in the Apple Wallet boarding pass it shows I have like access on the back.

Reply