FlyerTalk Forums - View Single Post - KLM S Class issue with OP
View Single Post
Old Apr 8, 2004 | 6:57 am
  #1  
tkurz1
 
Join Date: May 2003
Location: Amsterdam, Holland
Posts: 34
KLM S Class issue with OP

I just wrote this letter to Larry Kellner. It pretty much explains my issue. Let me know if I'm crazy or if this is a valid point and I should be rewarded miles. Thanks!

Dear Larry,

As a CO Platinum member, *******, I've just run across an issue that I'd appreciate if you would clarify/address. As an avid FlyerTalk member, I'm told that you and your office fix these kind of issues.

I'm booked tomorrow (Friday 4/9/2004) on KL Fl. 427 AMS - DXB. I'm returning to AMS on KL 428 on Sunday 4/11/2004. There are no Business class seats left, so I will be traveling in Economy. It is KL's policy that if a traveler is staying less than 4 days, then the ticket can only be booked in S class. There are no other fare class options to choose from. On the OnePass website, it shows that S class is not eligible for mileage accrual. I understand that the goal for CO is to reward travelers paying higher fare classes and would be happy to pay more than I am paying - which is $1244 Euros - clearly not a discounted ticket. In fact, I am purchasing the ticket today - the day before the flight.

Since I have no choice but to fly in S, it is clearly not a discounted ticket, and business class is sold out, it seems to me that I should get credit for these 7 hour flights in the back of the bus so to speak. It would seem odd to penalize me for simply making a short full fare trip as opposed to a 4 day or more full fare trip, right?

Many thanks Larry - I look forward to hearing from you. I can be reached at the numbers below or by email.
tkurz1 is offline