Just used it three times in Wien (Vienna Austria) and the first time the driver refused to haul us and said uber doesn't allow him to carry suitcases and yet he opened his trunk which had what looked like nazi insignia. He cancelled the ride and I got charged 8 Euro. I complained and they credited my account but blamed me for not contacting the driver to ensure he wanted the fare. The next ride was fine. The last ride the guy stopped to get gas. I didn't complain about that but I feel uber service has gone down significantly worldwide recently and the customer service seems to blame the passenger.