Originally Posted by
Michael Ad
I do have to agree that Chase customer service is the best of the companies that have been discussed in this thread. I once thought Amex was king, but in the past few years, it's been Chase, by a wide margin.
Not even in the same ballpark is Barclays. So bad.
I actually had issues getting an AmEx card replaced due to fraud a while back. Fortunately it got taken care of in the end, but it still left a bad impression. Chase is probably the better of the issuers I've dealt with.
Oh, here's another thing to add to the list: Make Freedom Unlimited 2x on everything instead of just 1.5x. An extra 0.5x doesn't sound like much but it would put it on par with cards like Citi Double Cash and Fidelity Visa. (On the other hand it'd make the case for the CSP more difficult to justify.)