Originally Posted by
diburning
Sure, they're responsive, with irrelevant form letters, or if the rep is feeling ambitious, you might get a personal response in broken English that is irrelevant and still does not address your issue. Only through further kvetching will you receive a response from someone in the US who will actually read and address your issue. Thankfully, I don't have very many problems with Uber.
+1 on all counts. 50% of the time I get a form letter that's barely tangential to my actual query. Instead of getting emotional, I just reply saying that my original question was not addressed, and eventually it gets to someone who reads my note and helps me resolve.
Originally Posted by
chrisny2
I've had that experience when I actually ask a substantive question. But it seems that fare reviews are almost automated and don't seem to have the same back and forth.
I generally agree with this as well. The only exception is UberPool rides. Occasionally I'll have a ride where my ridemate was totally out of the way or the driver just took a nonsensical route (sometimes driver error, sometimes drivers app had a mind of its own). I'll always get the form letter saying, "you're always charged the upfront price," and I reply back saying "yes I understand that - but that doesn't give you an excuse to unnecessarily add 20 min to my ride." (Normally after 1-2 more notes, I get a "real" person to reply.)