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Aug 30, 2016 | 1:15 am

#722

invisible

Join Date: Dec 2007

Location: Virginia City Highlands

Programs: Nothing anymore after 20 years

Posts: 7,190

Quote:

Originally Posted by Annalisa12

Wrote a scathing review. The 5 star hotel offered to refund 2 night of accommodation

Most likely it was not in Thailand particularly in Phuket where I got this kind of response on my review for so called 4* hotel where hotel personnel is scamming guests for 'broken and missing items' in the room:

Quote:

we do the business as family style and most of them have moderate English proficiency, just some of them are a bit beyond the standard but they are improvable and they are good at their jobs and service-mind. The inventory in room is also included minibar now and all went well, because we changed the working system. Managers do their jobs well, so general manager here has nothing to deal with the guests because everything is alright

BTW, the clear indication of fake reviews is that if you see bunch of 4*/5* reviews coming on a short period of time and all these reviews are only for that particular attraction/hotel. Above hotel is the classical case of such fake/bought reviews - it opened in February and already has bunch of such 5* reviews. Clearly a red flag for any savvy traveller.

Last edited by invisible; Aug 30, 2016 at 1:29 am

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