Originally Posted by
vgb2001
Worth getting a membership for the time between now and your flight and creating the alert. Every time I got this upgrade it was because of EF notifying me that O became >0. Never wasted anytime and called DL to process the upgrade.
Some agents might have difficulties doing it because it often requires them to switch the DL flight number to the AF equivalent before processing the upgrade. Some know how to do it, some don't. Don't hesitate to hang up and call back.
Thank you! You're right, it would be worth the membership for the time being. Honestly, I never thought to hang up and call back for a different agent. I didn't want to be rude but I will going forward. Very frustrating to talk to an agent who has no idea what they're doing. Appreciate the input.