Originally Posted by
arlflyer
They "created them" insomuch as they decided to merge two pretty big companies. I'm not defending everything they've done - the FFP is a mess and perhaps they should have targeted these ops issues more quickly - but in my book these scheduling/ops issues strike me more as a fairly expected outcome of a large merger than as gross managerial negligence. These things aren't exactly easy to do.
That doesn't mean I'm happy when I'm baking on the ground waiting for a crew!!!
I would mostly chalk it up to impulsivity and inattention to detail. They would have been best off just sticking to the banked schedules at US hubs and leaving the AA hubs alone, at least while they conducted the actual research to find out what a banked hub would actually look like in say, MIA, DFW, or ORD.