They "created them" insomuch as they decided to merge two pretty big companies. I'm not defending everything they've done - the FFP is a mess and perhaps they should have targeted these ops issues more quickly - but in my book these scheduling/ops issues strike me more as a fairly expected outcome of a large merger than as gross managerial negligence. These things aren't exactly easy to do.

That doesn't mean I'm happy when I'm baking on the ground waiting for a crew!!!