Old Aug 13, 16, 4:24 pm
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,510
many properties (and certain restaurants and other hospitality/service industry) actually have standard operating procedures / policies of not referring to (friend) when you stay with (boyfriend) as well as when (friend) is not there.

this can go the other way as well, mistaking same sex couple for associates.

i would agree i think properties should not make assumptions, nor change a booking (bed type, etc) without discussing it with the guest, whether before or at arrival.

higher level properties (and they do not always cost more) often have better service, as well as better service recovery when problems happen. and problems can happen anywhere. good properties simply care when problems do happen.

Originally Posted by Suite Disposition View Post
I have the most elite status with the hotel's loyalty program

On our last stay, the hotel manager
you can clarify with that hotel manager

can always talk to management about anything
Kagehitokiri is offline