So here I am with the privilege of being the first one to sample the new Executive lounge at Hilton Carlton. I must say I am very impressed with the final finishing touches and the quality of the design. Moreover all staff is focused, energised, and friendly.
This is by far the best encounter I have had with Hilton staff members and one that should not go without being noted. All staff is courteous, friendly, genuinely happy and enthusiastic. During check-in I received a sense of being immediately noticed and the staff member focused on me throughout the interaction, relating to me in a positive and friendly manner.
Moreover all staff I have encountered have engaged in an energised and positive manner and made me feel completely relaxed.
Overall I can see this hotel outshine many others as their approach was one of engaging with me in a warm, genuine, and caring manner and the whole process has so far been enjoyable and positively memorable.
I really like the lounge as it has a very welcoming and enjoyable atmosphere. A mention must go out to Natasha who is very approachable - greeting me warmly, putting my needs ahead of any routine tasks and listening to all my questions!
Natasha has taken time build a rapport in a friendly and conversational style. Let’s not forget Frances with her energy, enthusiasm, and down to earth approach.
So far the whole experience of the service and location itself has made me feel like a very valued customer. I will report on the executive lounge later!
Get booking guys and if you have any questions I am sure the Director of Sales, Frances Hope, will be more than happy to help.
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