Originally Posted by Guy Betsy

The Customer Relations department or the Reservations Department are USELESS and are as useful as limp spaghetti at this point.

CALL the hotel directly and speak to the DUTY MANAGER and explain your situation with them. That is the only way really to get things sorted.

I had a similar situation when I accidentally booked a stay for the wrong month. When I reached the reservations department, they went through the usual excuse ..."Special rate. No changes etc" Nope. They won't listen to logic because everyone there is just a robot repeating the process. I opted to call the property directly and spoke to the Front Office Manager to understood the problem and changed the booking dates. I only had to pay a $10 surcharge as the dates I wanted were not available at the rate I had originally booked.

I'm sick and tired of the level of competence Le Club Accor even shows. And this is the chain that just bought Fairmont and Raffles Group of hotels !