Hello,

I am a US passport holder with a resident/work permit in India.

I was vacationing in Sri Lanka and denied boarding back to India on Sri Lankan airlines/One World Partner because I only had a black and white copy of my resident permit.

Valid passport
Valid multi entry India visa
black and white copy of resident permit (I was allowed to leave India with same document, and stamped in passport)

2 days later I was allowed boarding and did not have any issues at India immigration with my same resident permit. Of course, I had to pay for the new one way ticket and "no show penalty fee".

According to Timatic:

Passengers with a Registration Certificate/Residential Permit must also travel with the supporting documents allowing them to stay in India.

Also note, that I am highest One World Emerald tier member.
I had already checked in online on my phone and had the boarding pass on my phone.
Arrived 3 hours before my flight.
I only stopped at the check in counter to get the lounge pass. At this point they denied my boarding due to copy of resident permit.

What is the definition of "supporting document"? It doesn't specify that it has to be the original copy. The black and white copy had the exact same information and matching numbers that matched my passport and multi entry visa.

I have already written to Sri Lankan airlines and just received a reply with absolutely no documentation stating why they are declining any responsibility nor refund.

Do you think I have any further recourse to get a refund ~US$1500.

Thank you.