- Name of the hotel: Ibis Hamburg City

- What is your Le Club status? Gold

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? OK

- Which room did you book and which upgrade did you receive? One room category only

- How are the rooms? Standard Ibis, a bit tired. Note there are no safe in the room.

- What was good and what was bad?

Good: Nothing really, apart from the location which is very convenient.

Bad: Some staff needs to get back to customer service training; my checkout experience was incredibly lacking in basic skills when she escalated a simple request (see the receipt for the incidental hold) to a shouting contest.

- Did you get club lounge access? How was the lounge? N/A

- What about welcome drinks, welcome amenities or any other special perks? Voucher for a choice of non alcoholic beverage, beer or wine

- Value for $ or Vouchers? Would you return? Yes