Originally Posted by
footastic
First impression is WOW. What a view and property.
Few service issues here and there .. Check in took far too long (about 45 minutes). Food is just okay at Asia. Trying TAPA tonight. Bell boys are nice and go drop you off at the beach (5min) if you request.
One item that is lacking is Diamond Recognition. Outside of late checkout nothing was offered (offered us pralines as a amenity). Also was not upgraded to best available room just a single cat bump from booked room.
It would be great if they let you take room service breakfast and or offered a cocktail / wine hour.
We are also here at the moment. Some great things, some less good. Very happy that the room was ready after we arrived way before check-in (flight landed at Palma at 7.30 am, we hired from Hertz at around 35 euro/day and arrived around 9.30) and that late check-out was no problem until 6 pm. Note that it is difficult to find the hotel - no signs from the road, but if you see something that looks like the hotel, it probably is!
Rooms are nice, great view, very good size, nice toiletries (Bottega Veneta). Service at breakfast has been hit or miss and room service only ok. However, great personal service today when we had a medical issue. Staff at reception could not do enough to help and the spa was also wonderful, very flexible.
As a couple looking for a quiet weekend away, there are a few too many noisy children. At times it has been too loud to sit outside on the balcony and it is intrusive at breakfast - it would be great if the hotel had an informal separation between families and couples.
I could not recommend paying full price here at present - the service is not really up to Park Hyatt standards. However, on cash and points it is a steal and I am sure that confidence will grow and by next year, the small issues will be ironed out. In our opinion, this has the opportunity to become the flagship European Hyatt.