Originally Posted by
gilbertaue
Without doubting how many nights you stay, but wit so many nights you should know that if you want something cleared with a specific booking, at a specific hotel, just contact the hotel. The booking went to them, the payment went to them.
They know too that the Accor website is shoddy and general will help.
So my suggestion is to contact the hotel directly.
I appreciate that you are being helpful and trying to offer a solution, but this seems more complicated than just contacting a local hotel. In some countries, attempting to deal with the local hotel can be a waste of time. In my experience, the BKK Novotel illustrates my point.
This then gets to the central issue: Accor advertises itself as the one stop service point for its esteemed and valued customers. Some of us know that Accor is but a branding tool in some countries and that the majority owners in those countries do as they please. As long as Accor makes money, it tolerates the behaviour. The reality for me is that Accor has a loose set of standards for its member locations when compared to Hilton and Marriott.
Accor should be able to assist a platinum club member. If it cannot, then really, it's just another part of Accor's insincerity. That for me is what is at the heart of the issue. The customer has a problem. The customer should not have to chase down an individual operator. If Accor wishes to hold itself out as a hospitality entity and promote itself as one entity, then it needs to respond to customer inquiries in that matter. The customer in this case is transacting with Accor the brand, not an individual operator. Either Accor operates hotels and the Platinum status has some value or Accor's advertising is misleading and its brand has no value.