Originally Posted by Dr. HFH

Back to MPM issues for a minute. (I'm starting to get confused as to which thread for which issues!!)

Just got off the phone with a very nice gentleman at AA RTW desk, let's call him Mr. T. First, I note that he couldn't have been nicer.

He said that "American is not issuing" any tickets which touch Africa and have segments between Europe and Middle East in the itinerary. We reviewed the rules together; and he saw my point. Put me on hold and checked with the "tariff" desk. He agrees that it is ambiguous, but said that this is the position that AA is taking. Very apologetic. He said that there have been discussions about changing the wording in this section of the rules; and he hopes that it occurs this week since they are receiving a lot of calls on this.

Gave me the number for BA RTW desk; but they are a Monday-Friday operation.

So back to the drawing board on the itinerary, I guess.