Also, the email might be inaccurate. I received one just recently saying that my points expire at the end of Sep. I had activity in Oct 2014, so this is definitely wrong! CSRs tell me that the 24 months is rounded to the end of the month, so I should have to the end of Oct, not Sep.

Another issue is that they may credit very slowly! I was warned that a stay in late Oct might not credit in time, as it can take 7-10 bus days! Is this for real? Obviously, I've not had a stay for a couple of years, but any delay of that magnitude these days is pathetic.