John Z Wetmore

I booked an AA award from Vancouver BC to Honolulu via Seattle and Anchorage on Alaska Airlines leaving at 6 A.M. It was confirmed and ticketed. A month later I go to check on my seats, and Alaska had changed the itinerary (without telling me) to go via Seattle and Oakland. The problem was, the flight from Vancouver got into Seattle at 6:55 A.M., and the flight to Oakland left at 6:05 A.M.

I talked to Alaska, who had me talk to AA, who had me on the phone for a long time before they finally put me on an AA 8:10 A.M. from Vancouver to Phoenix to Honolulu.

My question is, why would Alaska arbitrarily change my reservations, and to a connection that was physically impossible to make? Has anyone seen anything like this? What would have happened if I hadn't bothered to check and catch the change until I got to the airport?

Thanks.