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Jul 26, 2016 | 9:05 pm

#5

pandaperth

Join Date: Mar 2008

Location: used to be PER, now it's nowhere/eveywhere

Programs: QFF NB, AA GLD

Posts: 3,692

Quote:

Originally Posted by pianoperson

HI

I've been told categorically by AA RTW desk that I'm not able to fly any sector between Middle East and Europe if I start in Africa
I was planning to do MPM-DOH-LHR at the start of my AONE5 have been refused on the grounds of the rule

*segments between Europe and Middle East are not permitted if travel includes Africa and the itinerary utilises
the backtracking provisions in Para 4(e) 3.1.3.or 3.2.3.

Even though there are no long 3.1.3. or 3.2.3. on the Rule sheet

I told them the online booking tool allows it but they are adamant ...

HELP!!

Any thoughts/suggestions etc

Thanks

The AA Fares Section is clearly wrong, but they are a law unto themselves, and unfortunately they are not client-facing so you cannot actually speak to them about it.
Does the RTW desk agree with you that your itinerary is valid?

My suggestions:

try booking with another airline - BA or QF if you have either of them on your itinerary (BA especially as they have been 'educated' on this - by me)
ask if you can send an email to the AA Fares Section giving your opinion - this worked for me with BA last year (which is how I 'educated' them - see post #91 in the thread http://www.flyertalk.com/forum/onewo...t-done5-3.html). If you go this route I can pm you the email I sent BA last year
don't back track through Europe/Middle East - end your itinerary with either SYD-JNB or HKG-JNB

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