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Jul 21, 2016 | 9:31 am

#13

DL-Don

Join Date: May 2004

Location: SDF

Programs: DL:360/DM/6 MMer; Bonvoy: Lifetime Titanium 10+M pts, 3100+ nights;

Posts: 1,440

When you want to make it easier for your EXISTING customers to do what they need to do on your site, you don't add steps (i.e., clicks) to the login process.

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