So apparently checking "send me a refund" was a big mistake. You were right ursine1, they will not be refunded even though customer service told me yesterday it would. Not only that, it's not even available in a travel fund because they now say "it's stuck" and I need to talk to a specialist who will call me back in 10 days.
So word to the wise: If you have a "feeling" you used wanna get away funds, don't ask for a refund. It definitely wont work.
Which sucks for Southwest customers because I might not know immediately where I used those funds (i.e. business select, wanna get away, etc). What that option should say is:
"Do you want your funds possibly tied up for days/weeks and require to call Southwest customer service multiple times? Note, you may actually get a refund if you used refundable fares for this PNR, but we can't tell you that right now. Good luck!"