New website glitch: Non-refundable funds show as "refundable"
Jul 7, 2016, 12:53 am
#1
Original Poster
Join Date: Mar 2011
Posts: 6,286
New website glitch: Non-refundable funds show as "refundable"
I re-fared a WGA ticket to save $62. I was surprised to see the system show the funds as "refundable," and offer me the ability to request a refund.
If I use "View Available Funds" to check the confirmation number, it shows, oddly, two different travel funds under the confirmation number, and both of them as "non-refundable."
I requested the refund. What are the odds are that I'll actually get it?
If I use "View Available Funds" to check the confirmation number, it shows, oddly, two different travel funds under the confirmation number, and both of them as "non-refundable."
I requested the refund. What are the odds are that I'll actually get it?
Jul 7, 2016, 8:30 am
#3
Join Date: Jan 2010
Location: CA
Posts: 135
I noticed the same thing a few weeks ago and tried to request refund. Doesn't work. And it also screwed up my travel funds because when I went to check it was showing as 0. In the end it actually benefitted me because I had to call CS for them to look into it. They had to issue the amount I was due in a LUV voucher which extended the expiration date.
Jul 15, 2016, 3:54 pm
#6
Join Date: Oct 2012
Programs: WN A-List, AS MVP, HH Gold, FPC Premier, Hyatt Diamond, CC Gold, TR Diamond
Posts: 73
Yes I too have a PNR with $17.00 balance, but SW website under "view travel funds" tells me it is a 0 balance (expiring in May 2017). When I tried to book a Jan 2017 flight it also showed zero balance. I keep ALL SW transactions meticulously (now more than ever) to reference and prove via followup phone calls. Frustrating, especially in contrast to Alaska Air. Alaska not only makes travel funds readily available and transparent via "My Wallet" but asks me each time that I purchase a new ticket if I want to use those existing fund right on the purchase page!
Jul 17, 2016, 5:45 pm
#8
Join Date: Jan 2010
Posts: 403
I'm in the same boat, awaiting a "refund" that I likely don't deserve. So it sounds like NO ONE actually got this refund, and the funds just all of a sudden show up in the original confirmation code without actually telling you? This seems messed up...
Jul 18, 2016, 3:01 pm
#14
Join Date: Jan 2010
Posts: 403
So I called Southwest Airlines fully expecting them to say "Yes that was a glitch it will become a credit for future flights", but of course, they said "We see the refund has been processed. Is there anything else we can do for you?" :-/
Jul 18, 2016, 4:48 pm
#15
Original Poster
Join Date: Mar 2011
Posts: 6,286
It's very, very unlikely that is true, and/or you will receive a refund.
Log into the website and click on Flight > Manage Reservations. Click on View Travel Funds. Complete the form, and I suspect you'll see the funds there available for reuse.
Log into the website and click on Flight > Manage Reservations. Click on View Travel Funds. Complete the form, and I suspect you'll see the funds there available for reuse.