Originally Posted by
krazykanuck
Yet my 2 calls to Citi in the past week have been ~10 mins hold time, but that was to fraud prevention and to the applications phone lines, not the general CSR line. I've been avoiding the general line for a month but I need to call to cancel a card so I need to bite the bullet.
If you actually want to cancel (not looking for a retention offer), you can do it via secure message.