So, if I only had the ability to capture a photo of the faces of the 7 GAs today at HKG Gate 48 for CX 826 when I told them the FF #s do not show on mobile and of course, pulled out my phone.

The facial responses ranged from 'shrug', to 'roll-eyes' to pretend concern.

They asked if I told anyone senior?
I asked them who they thought "senior" might be.

As you all know from my post upthread about having called CX @ Cathay City and spoke to 2 clueless young agents (at least the first one tried to be helpful), the excuses for why the site is not working are equally absurd.

So, either CX considers these IT failures to be insignificant or no one really cares, or, the lights are on but no one is home.

While my ticket and paper boarding passes all show my FF # and OW status, I am sure I'm not the only one who expects better of CX.

What is really sad is the cabin crew on 3 of the 4 flights on this recent trip were fantastic, but IMHO, the gate staff in HKG and some of the desk attendants at the Pier J seem rather underwhelming.