I recently bought a ticket on Air France to
Bucharest through a travel agent. While sitting in her office putting together the
flight schedule, I very clearly specified that all flights had to be AF or Delta operated aircraft, so that I could earn my miles and segments with Delta. The travel agent assured me that they were. It was late in the afternoon and she said she would
issue the ticket and mail it to me. When it
arrived several days later, the return trans-Atlantic flight was on a Continental-operated codeshare.

I called the travel agent and told her that this was not acceptable. She contended that
her computer info did not designate the flight in question as operated by Continental. Air France will not change the
flight without a $150. penalty. The AF website that we consumers can access DOES designate that flight very clearly as operated by Continental.

Delta tells me that there would be no Delta
miles or segment credit for the CO-operated flight. AF gave several versions but after
getting a supervisor, they said, all segments
could earn AF miles, or the AF-segments could
earn Delta miles (but no miles on any program
for the CO segment).

Is the agent right about AF blindsiding her?
Should I make her eat the problem by challenging it on my credit card or should I
threaten to sue AF under North CArolina's
Unfair Business Practices Statute?