Just a wee update, and a minor 'discovery' that may be useful for those seeking retro-claims ...

The 8 nights at the Mercure I mentioned above have now been credited, following a 'standard' retro-claim via the Accor website! ^

As previously mentioned, my 2 missing nights from the Singapore IBIS were more tricky, as I did not have the check-out invoice. So, I emailed the hotel to ask for a copy of that invoice and - just to see - I also asked if they could actually correct my Accor account.

I received an email from the hotel - very polite and very apologetic - with the requested invoice but - and here's the bit that impressed me - they also said that they had "manually credited" the points to my account. One day later, the points (and nights) appeared on my account statement! ^^

This may very well be dependent on specific hotels, but it seems easier (and quicker) to ask the hotel to correct your account than it is to go through the new website procedure. Anyone else tried this?

-- Henry