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Thread: Functionality issues/questions with "New" (Fall 2015) United.com
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Old Jun 30, 2016 | 2:56 pm
  #1926  
WineCountryUA
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Originally Posted by SFO28L
I am currently in Tokyo and changed my flight back to SFO to 1 day earlier. The change flight tool priced a change plus upgrade to J at 850 +300 change fee. Last night I went to check in and there was an error so I called UA. They claimed there was no CC charge and that the pricing could have never existed. I hung up and checked my credit card statement and I have been charged. Any advice on how to address this with customer service would be greatly appreciated.
Call back and if needed request a supervisor with the evidence you have (there should be a related 016xxxxxxxxx number of the credit card charge info). Is the credit card item pending or actually processed?

Did you do a seat selection during the change?
Did you receive a change acknowledgement email?
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