I have to say I'm normally very tolerant having spent nigh on 50 years working with computers (starting with Leo III !) and in IT but this really is beyond the pale now, I can't understand why this has become so difficult to fix. Of course it could be that fixing one problem is creating another two problems and they are constantly fire-fighting. It used to be that these reservation systems were locked-down tight and nothing ever got released to the travel agents/reservation agents before it was exhaustively tested. I've had some experience in building external interfaces to these systems when I did a project with SASRES, Linjeflyg and the Olympic Airlines systems before they went to Amadeus/Galileo, but that was a long, long time ago now.