I'll make no excuse for what your stating and I don't work baggage.

But the two guys working may have been a Supervisor and Lead. And it depends on the area FSD what these guys do. My area FSD doesnt want them working, unless in extreme cases, otherwise their duties are to watch the screeners or the equipment.

Was there a CTX machine or was it a ETD inspection set up?

And if there was a CTX machine, were there a lot of bags to be inspected after going through it?

And what kind of sweeping changes do you want?