Hi guys, first post in this forum, recent life miles member having moved to Colombia this year.
I just wanted to report my experience on a flight BOG -LHR earlier this month. I was in economy so don't expect a great deal, but this may have been the absolute minimum service standard I've recieved on any long haul carrier, and I wondered if it's normal?
Essentially after take off we were served dinner - as a side note I can't believe they use those polystyrene containers even on the transatlantics, the food was pretty dire even for Y. There was no pre dinner drink service as other carriers usually offer, and the wine glass with dinner is basically a thimble. I usually enjoy a couple of drinks as a nervous flyer and to help me sleep.
And then...that was it. No other drinks service, no offering of water, nada until breakfast was served much later. (I couldn;t actually sleep so I know no-one ever came down the aisle). The crew retreated to the back, sat down, and chatted/read their books for the whole flight. I went to the back to ask for a beer once dinner was cleared away and was refused and told all that could be offered was the soft drinks in the tray (and they were very clear you were getting this yourself too). This is unlike any other airline I've flown on. Just to note, I hadn't been drinking before getting on board and I heard others refused, so it wasn't a case of them thinking I had had enough
Anyway, I just wondered if this is normal? It seems a shame, given Colombia has the most wonderful friendly people I've met in the world, in general on their flights I have found their crew rather aloof, getting minimum service over asap and then disappearing. Functional is the word I guess. I would have thought Avianca could market their unique Colombia friendliness as a selling point, but it doesn't seem there's much desire to do that.
interested in your thoughts
