Originally Posted by
Elevate
This is the final straw for me with Accor. When something does go wrong the support for Platinum members of Le Club is non-existent. The staff are defensive and talk over you and uninterested in resolving problems. I attempted a series of bookings for Heathrow (Novotel & Sofitel) which returned a variety of error messages - mainly the card issues mentioned by others in this thread. When I called in to Le Club they could not even tell me whether the reservations would be cancelled or not.
After a past experience where they lied to me about stay qualification for bonus points, and where they completely ignored repeated emails about serious service failings at 2 specific properties I give up. I get much more professional top-tier status treatment from Starwood and Hilton, whilst Accor are even worse than IHG.
Adieu.
I may not (yet) be at the "final straw" but, recent behaviour from the Accor club is really starting to p*ss me off!
- Back around New Year, I stayed 9 nights in Auckland; when I booked, it was "IBIS Styles" but, by the time I got there, it had become "IBIS Budget" - no points, no nights!
- On the way back from NZ, I booked a "Day Stay" at Novotel Taipei Airport: same price as for a 'real' overnight stay: Account credited as "0 nights"
- More recently, no credits for my last two stays, after (around) 4th June (= New Website)! (1st June, 2 nights in IBIS Singapore, fully credited within 2 days; 11th June, same hotel, another 2 nights, still not credited - and I don't have an invoice!)
- 8 nights at Mercure in Laos (between 2 Singapore stays) - still not credited, even though I've submitted a retroclaim 3 days ago (including invoice)
So, in a way, I've been deprived of
20 nights at Accor hotels!
Grrr!
-- Henry