Originally Posted by palmetto86

Yesterday, my MSP-MCI flight was a really rough one. There was a huge front we partially flew around, then through, and then tried to land in--three times over. The pilots did two go-arounds and we successfully (and safely!) landed the third time. I'm a very frequent flyer. Yes, it was pretty bad. Yes, a lady in my row filled up her vom bag. Was it horrible? No. Were people in tears? No. We landed, people clapped, and I thanked the pilots for earning their pay yesterday.

You can see us circling here: https://flightaware.com/live/flight/...215Z/KMSP/KMCI

Today, to my surprise, I received a proactive email explaining what happened yesterday and saying a LUV voucher is on the way? I'm not really sure why Southwest is apologizing? Yes it was rough, but the pilots were professional and did a great job. I'll take the voucher, but it's definitely unnecessary. Anyone else ever gotten one for something this example? I've definitely had go-arounds before on WN and this is a first.