I am trying to claim for missing points, but I am unable to upload my .pdf invoice as proof. These are the instruction emailed to me ;

''1. Access your "Account"
2. Enter your e-mail address or your Le Club Accorhotels account card number, as well as your password
3. Click on the heading "Contact us", then "Need help?"
4. Select the basis for your request "Indicate points missing after a stay"
5. Complete the dedicated form and attach your paid invoice in jpeg, pdf or gif format.''

Some steps are missing, but it is certainly not possble for me to upload the .pdf. I fear that this compalint will go nowhere with Accor's crack CS, and I will never see the points.

CT