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Old Jun 17, 2016 | 8:58 am
  #53  
Lussac
 
Join Date: Apr 2014
Location: Hertfordshire, UK
Programs: SQ,CX,LX
Posts: 343
Angry More web woes.

Further to my earlier post about a possible trip next Jan-Mar (CDG-HKG-AKL-HKG-CDG) with stopovers at HKG in both directions. This trip wasn't possible when going through the online system with the Multi Dest/Stopover and +/- 3 day options as it only threw up options with no stopovers (I think they were all "I" bucket fare type. Using the exact day option the fares were HUGE, something like 4 times the cost of the +/- 3 day option.

I emailed the Paris reservations centre explaining the problem and they can do the trip that I want for as near as damnit what I paid earlier this year ("D" bucket), they gave me the dates, flight numbers etc. applicable for that fare/trip and asked me to try the online system with that info. I did and guess what, it still came up with the options that I had seen before so no luck with that.

I've emailed them back telling me what I'd found so I will book direct with the reservations centre when my dates are firmed up. The web/online booking system is seriously mis-leading and must be leading to more calls to the reservations centre from people who realise that what they are seeing is not correct.
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