FlyerTalk Forums - View Single Post - Introducing the official SWISS Lurker
Thread: Introducing the official SWISS Lurker
View Single Post
Old Jun 17, 2016 | 3:37 am
  #1724  
SwissInternationalAirLines
Company Representative - Swiss Airlines
 
Join Date: Jun 2009
Location: Zurich / Switzerland
Programs: Miles & More (LX)
Posts: 888
Originally Posted by oliver2002
Nick,
it has been reported a few times that LX does something special for M&M elites travelling LX on their birthday via the system where they keep notes about SEN/HON (what drink & magazines they prefer etc). Since I have the fortune to fly you to PEK on my birthday this year, I wanted to know:

- does this extraordinary service only extend to LX ie CH based SEN/HON?
- does it still exist when LX migrates its DCS from axControl to Altea?
Dear Oliver,

I cannot comment on the situation you pointed out. What we do with our customer information at what touch point for which customers will remain our secret Also, where would be the surprise if you knew for sure what to expect?

What I can share: Generally, apart from a few initial bugs, the DCS change has not influenced the availability of customer information.

Best regards from ZRH,
Nick
SwissInternationalAirLines is offline  
Reply