orbitmic

Thanks for posting - it does make for interesting reading. Now when it comes to BA's words

I think that whoever wrote that got confused between the questions

a) "why are we making these changes?" (possible answers: because transferring luggage costs money and we don't want to do it when not obliged to? Perhaps because making it difficult will even encourage most people who can to travel HBO which will save us more cash? Or because we realise that sometimes people manage to go around our pricing strategy by buying two separate tickets instead of the more expensive through ticket we were hoping to dump on them? etc), and

b) "how can we possibly get away with making this change?" (answer provided by BA in the statement)

And again, the same person got confused between

a) Why did oneworld originally offer through check-in even if customers were using separate tickets (possible answers: because we once wanted to be the best of all three alliances? Because we wanted to treat alliance airlines better than non-alliance ones? Because most airlines accepted to through check bags on separate bookings at the time so we wanted to officialise that for within the alliance? etc) and

b) What sort of complete and utter rubbish of a lie can we tell customers if they complained that we always used to let them through check bags on separate OW bookings till now? (answer provided by BA in the statement).

As usual, whilst I understand that naïve PR reigns supreme in much of the corporate world nowadays, I personally do find the fact that BA think that we, their customers, are so completely idiotic rather insulting.