Originally Posted by
halls120
Since then I've been lucky enough to encounter a few other UA pilots that take the time to walk out of the flight deck and thank passengers for their business. It really does matter, and it's a shame more of them don't do it.
Yes! I know they've got a lot on their hands (and minds) to get ready and settled for the flight, but this really does make a difference. Had a recent American Eagle (Compass) flight where the captain came out and used the FA's PA for his preflight speech. Sure felt different and more personal to see a face rather than just a disembodied voice.